Five Questions You Should Ask When Hiring a Local Courier Service
What You Should Know About Local Courier Services
Plenty of businesses rely on big name shipping services or the post office to deliver products and packages to customers. Many times, larger shipping companies are not a cost-effective choice or have strict requirements on the amount being shipped. With the continued rise of the postage fees by the post office, many businesses are looking for an alternative shipping method. Hiring a local courier service may be the solution that works best for you.
Before hiring any local courier service, businesses should confirm candidates have the necessary insurance and licenses required. When it comes time for the interview, you should be asking them these five questions first:
How do you screen and train your drivers?
The best courier services take the time to screen incoming drivers, conducting background checks and contacting all references. They also take the time to train new drivers, as well as continued training throughout employment. Skipping any of these crucial steps can result in less than professional drivers that could put a business reputation in jeopardy.
Do you use technology?
Today, there is no reason why courier services shouldn’t utilize technology. Technology helps minimize lost packages, in addition to letting businesses track the delivery progress in real-time. Having access to this information improves a business’s customer service, along with increasing their ability to answer delivery questions as needed.
What delivery options do you offer?
No two courier services are the same. Some will offer a wide variety of delivery options while others will have a limited number available. Do you need same day delivery, 24/7 delivery options, weekend pickup, or holiday pickups when necessary? Are there are any delivery exclusions? Making sure their services match your needs is crucial.
How much experience do you have?
While a new local courier service may have good intentions, if they don’t have the experience to back it up, companies don’t really know what to expect. Look for companies with a good track record, reviews, and references – helping to ensure they will deliver what they promise.
How responsive are you to customer needs?
Businesses need to work with a local courier service that is attentive to their unique needs. Since not every courier offers the same type of services or response time, it is important to inquire about their standards, establishing if they appropriately match your expectations.
Econo-Courier is your local courier expert. If you are interested in putting your shipment needs in the hands of a trustworthy courier service – contact us today to learn more about how we can improve your business!