Your Business Operations and the New Normal
4 Preparations to Ensure a Successful Relaunch of Activity
The past few months for business owners have been fraught with uncertainty and anxiety about what the future holds. Many businesses had to pivot, offering new services or creative ways to get their products in the hands of customers in a way that kept workers and customers safe and healthy. Luckily, as more regions are getting back to work, businesses are starting to turn a corner and get back to somewhat normal operations. However, business owners will be quick to recognize that getting back to their typical activities will look anything but ordinary, rather it will represent the new normal of business activity.
As you look to open up your doors again and welcome back your much-missed customers, here are a handful of useful tips to prepare for a successful relaunch of activity.
Plan, Plan, Plan
Between regulatory requirements, new financial realities, and a shifting landscape of demand that the pandemic has released, this will not be a time to fly by the seat of your pants. Your business, and specifically the procedures and strategies you plan to employ as you reopen, will require careful planning. Employees will need to be taught and kept accountable for any new health and safety measures. The portion of your cash flow coming from different parts of your business will likely look different than they did before the outbreak. As you shift to this new normal, recognize that your old way of doing things could very well be out the door. The responsible business will adapt and be sure to plan out the coming weeks and months very carefully.
Health and Safety as the Top Priority
As you do get back to normal operations, no one would dispute that health and safety must remain the top priority. That means your customers, your employees, vendors, and anyone else that might be coming into contact with your business. So, as you develop your plan, recognize that it will likely come with new measures like additional sanitation procedures, mask and social distancing policies, restricted capacities, and protecting the health of all involved. Not only is it the right thing to do, but you also don’t want to risk losing business because a customer or employee falls ill.
No Such Thing as Too Much Customer Communication
Your customers are adjusting to this new normal just like you are, and chances are they are going to be a bit apprehensive. Be sure to use all the customer communication tools at your disposal to share any new policies you’re implementing, changes in hours of operations, and more. You’ll even want to stay in touch with customers to let them know any deals you have going on or new products they may enjoy. Make sure you keep them informed, be available to answer questions or concerns they have and thank them for sticking with you through these tough times!
Don’t Be Afraid to Reevaluate
As you relaunch your operations, you may have the best plan in place, but you can’t be afraid to reevaluate as new information trickles in. As we know now, more than ever, the unexpected can always arise and require everything to shift. So, if you find a certain procedure isn’t working, if customers aren’t returning in the manner or quantity you expected, or if new public health and safety measures arise, you must remain agile and flexible to what might be thrown at you.
As your partner in courier services, warehousing, logistics, and trucking, Econo-Courier is with you to help tackle this new normal and help make things as easy as possible for you amid the coming relaunch to the new normal of business operations. Reach out to us today to hear how we can help you.
75 Lackawanna Ave, Unit B
Parsippany, NJ 07054
Phone: (800) 526-9094